Knowledge Base
Frequently Asked Questions Clear answers to common questions about orders, parts, and deliveries.
Need fast assistance? Review our curated answers below or reach out directly to our 24/7 technical customer support team.
How does AUTODOCG guarantee spare part compatibility?
Every part in our database is cross-referenced using original equipment manufacturer (OEM) part numbers and 17-digit Vehicle Identification Numbers (VIN). Our automated compatibility algorithm flags any potential chassis or engine variances before order finalization.
What are the average delivery times across European countries?
Standard delivery takes 1 to 3 business days within Germany, Poland, France, and neighboring EU states. For other European territories, standard dispatch takes 3 to 5 business days via DHL Express, DPD, or UPS.
What is the return policy for incorrectly ordered parts?
We offer a hassle-free 14-day statutory return policy, and our Safe Order option extends this guarantee to 200 days. Parts must remain uninstalled and in original manufacturer packaging.
How does the core exchange process work for remanufactured items?
When ordering a remanufactured part (such as a starter or brake caliper), a refundable core deposit is included. Once you send back your old part using our prepaid return shipping label, the deposit is refunded to your account within 5 business days.
Does AUTODOCG offer dedicated B2B accounts for garage workshops?
Yes, our AUTODOC PRO service gives professional workshops access to wholesale volume pricing, dedicated technical account managers, consolidated monthly invoicing, and priority morning fulfillment lanes.